Hotel Services & Sales

Hotel Concierge and Porters Online Course

This course shows you the typical tasks and skills the concierge and porter teams must complete and possess. It's ideal for team members who are either new to, or have recently started work in hotels.

Explore essential duties and skills for hotel concierge and porter roles in this course designed for newcomers to the industry.

Hotel Concierge and Porters Online Course

£10

Endorsed by Institute of Hospitality
CPD Certified
Online course
Validated by Subject Matter Experts
Delivered by subject experts
Designed with you in mind

Learning outcomes of Hotel Concierge and Porters Online Course Training

List the key activities of the concierge and porter teams
Explain the key objectives of the concierge and porter departments
Explain the key skills and attributes needed to work in concierge and porter teams
Complete basic key tasks in concierge and porter teams
Be confident approaching key technologies used in concierge and porter departments
Learn the difference between a porter and a concierge

Hotel Concierge and Porters Online Course details

Looking for concierge courses online? Our course provides you with all the information you need to help you pass an end-of-learning assessment, which will demonstrate your knowledge of the role of both the concierge and porter teams
This Hotels Concierge and Porters course helps to inform users of the typical tasks and skills that the concierge and porter teams must complete and possess
Our concierge training course gives you everything you need to feel confident in the roles and responsibilities of both concierge and porter teams
Perfect for team members either new to, or recently started work in hotels, or for an individual looking for a career in hotels and seeking further knowledge

Assessment

How long will it take? 20 minutes.

What type of assessment is it?

When you finish the course, you’ll complete an end-of-learning online assessment consisting of 5 questions. You must answer 80% of the questions correctly to pass.

What will I receive? Once you’ve passed the assessment included in the course, your digital certificate will be available on the platform.

How long is it valid for? Up to 1 year after purchase.

Who's the course suitable for?

This course is suitable for team members, either new to, or recently started work in hotels, or for an individual looking for a career in hotels and seeking further knowledge.

Endorsements

Endorsed by the Institute of Hospitality
CPD Certified

Why choose CPL Learning?

We’re known for our first-rate service in helping people quickly gain the knowledge they need, all for an affordable price.

Life a little busy? We get it, and that’s why our elearning courses are all accessible 24/7, 365 days a year, meaning you can learn at your own pace, when you have the time. Our courses are all available on desktop and mobile too – so you can even learn on the go. And with accessibility tools like in-situ language translation and open subtitles, our courses are designed with you in mind.

We’re with you right from the start of your learning journey, providing you with all the information you need in an easily digestible format. Our content is regularly reviewed by experts to make sure it's always relevant and accurate. Plus, additional resources are provided in fully accessible PDF formats.

Get in touch today to start your journey!

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FAQs

What is the difference between porter and concierge?

A hotel porter is the person who's available in and around the reception and main entrance of a hotel to support the guests. Concierges are mainly found working from the concierge desk located in the hotel reception area rather than working on the floor.

What does a concierge porter do?

A hotel porter welcomes guests, carries their luggage to and from their room and arranges various services such as taxis and restaurant bookings. Concierges are mainly found working from the concierge desk located in the hotel reception area rather than working on the floor.

How do I become a concierge with no experience?

The best way to land a job in concierge without any experience is to do you research on the industry – take a look at our hotel training courses for a great introduction into building your knowledge in the sector. From here, you’ll need to create a professional CV that demonstrates any relevant experience/skills you have for the job and apply for jobs you're passionate about.